Service Representative

PABCO Building Products•St. George, UT

About The Position

Pacific Supply is a distributor of building products with more than 40 locations throughout the Western United States. The company has served the construction industry and local communities since 1953 and encourages employee development and career advancement. Under the direction of the Branch Manager, the Service Representative assists customers with order-related transactions and inquiries. The role builds and maintains relationships with contractors, builders, and other key accounts; represents building products and value-added services; provides customer service and follows through on orders and account needs; works with branch operations to support customer satisfaction and smooth fulfillment; and enters orders into the computer system and operates the cash register to complete transactions.

Requirements

At least 6 months of experience in a customer service position.
Excellent telephone etiquette.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to independently manage time, pipeline, and follow-ups.
Valid driver’s license and clean driving record.

Responsibilities

Build and maintain strong relationships with contractors, builders, and other key accounts.
Represent a wide range of in-demand building products and value-added services.
Provide top-tier customer service and follow through on orders and account needs.
Partner with branch operations to ensure customer satisfaction and smooth fulfillment.
Input orders accurately into the computer system and operate the cash register to finalize transactions.
Assist customers with order-related transactions and inquiries.