Service Representative

Sofive Soccer Centers • Cheltenham Township, PA

11d

About The Position

Sofive Soccer Centers is a modern soccer complex with multiple small-sided fields, focused on providing an exceptional customer experience through quality facilities and outstanding service. The Service Representative is the primary point of contact for customers and provides customer service and administrative support to the management team. The role involves assisting customers, sharing information about products and services, supporting sales, resolving issues, and maintaining positive relationships with patrons.

Requirements

• Passion for and knowledge of the soccer industry, with a personal commitment to health and wellness.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive approach to tasks and ability to work independently.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem-solving skills.
• Positive, can-do attitude with a friendly and professional demeanor.
• Availability to work weekends, holidays, and some evening shifts.

Nice To Haves

• Experience with point-of-sale (POS) systems.
• Prior retail experience.

Responsibilities

• Provide high-level customer service and hospitality during operating hours, including weekends and holidays.
• Maintain a positive attitude and collaborate with staff to support efficiency and camaraderie.
• Handle customer inquiries and bookings using computerized systems, following cash and stock reconciliation procedures.
• Uphold the facility’s aesthetic, atmosphere, and culture.
• Maintain product knowledge for soccer and retail operations.
• Provide administrative and clerical support to the management team, including word processing, coordinating reception paperwork, and maintaining databases.
• Perform other duties as necessary that are compatible with the nature of the position.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed