Patient Service Representative (PSR) - Primary Care Clinic (Downers Grove)
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients and helps ensure a seamless, compassionate experience. Responsibilities include collecting payments at the time of service, entering accurate and current billing and insurance information into the patient accounting system, and assisting clinical staff with accurate medical records. This is a per diem position serving a primary care clinic in Downers Grove, with possible work locations also listed in Westmont, Lombard, and Bolingbrook. The position requires a minimum of 32 hours per month, and schedules are issued six weeks in advance. Clinic hours vary by weekday and include Saturday mornings. The work involves functioning in a high-volume, multitasking environment and a crowded or closely shared workspace. The role includes exposure to ill patients and working under stressful conditions with demanding customers. The employee must be able to lift up to 35 pounds without assistance; patient handling equipment and another associate are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience, preferably in healthcare.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multiple-task environment and a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help; follow patient-handling procedures for heavier lifts or when a patient cannot assist.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person for appointments or information about tests, procedures, bills, charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payment at the time of service to maximize revenue.
- Enter accurate and up-to-date patient and payer billing information and follow up on missing information.
- Assist clinical staff and uphold medical group standards for accurate and timely medical records.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits, subject to eligibility.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave, subject to eligibility.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Potential premium pay, incentive pay for select positions, and annual performance-based increases.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
