Patient Service Representative, Float Pool - Primary Care - Per Diem - Foundation Medical Partner

SolutionHealth•Milford, NH

47d•Hybrid

About The Position

Southern New Hampshire Health's physician practices are dedicated to providing exceptional care and outstanding service to our patients and communities. Our Patient Service Representatives are often the first point of contact for patients and play a critical role in creating a positive experience across our network of practices. The Patient Service Representative (PSR) Float is responsible for providing front office coverage across multiple Southern New Hampshire Health practice locations as needed. This role requires flexibility and the ability to travel between practices, sometimes supporting more than one location in the same day. The PSR Float serves as a vital resource to ensure seamless operations and excellent patient service throughout the organization.

Requirements

High School Diploma or GED required
Valid Driver's License required
Familiarity with Windows-based office applications
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment and meet deadlines
Caring and compassionate customer service approach
Flexibility to travel to and work from various Southern New Hampshire Health practice locations
Ability to adapt quickly to different offices, teams, and workflows

Nice To Haves

Minimum one year of customer service experience preferred
Strong written and verbal communication skills

Responsibilities

Greet and direct patients, visitors, and customers in a professional and compassionate manner
Answer incoming telephone calls and provide general information
Perform patient check-in and check-out functions
Schedule appointments and requested testing
Enter and track referrals
Verify and update patient demographic and registration information
Collect and process co-pays and daily payment batches accurately
Scan and index documentation into the electronic medical record
Provide coverage for multiple practice locations, including weekend and holiday rotations as needed
Support Patient Centered Medical Home initiatives and other special projects
Maintain compliance with HIPAA and organizational policies and procedures