Patient Service Representative Clinic
About The Position
This role is responsible for providing a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date. The position also involves proactively managing schedules, confirming appointments, and handling medical record requests to keep clinical teams and patients in sync. Additionally, the role assists patients by verifying insurance authorizations and precertifications, and helps them navigate co-payments and billing questions. The Patient Service Representative also maintains the office by submitting daily service charges, reconciling deposits, and providing clerical support.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Responsibilities
- Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
- Proactively manage schedules, confirm appointments, and handle medical record requests.
- Assist patients by verifying insurance authorizations and precertifications ahead of time.
- Help patients navigate co-payments and billing questions with transparency and empathy.
- Submit daily service charges, reconcile deposits, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
- Ways to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
