PSR, Call Center (Mental Health Dept)

Family Health Centers of San Diego•San Diego, CA

19d•$25 - $29

About The Position

The Patient Service Representative, Call Center answers and responds to inbound calls, schedules patient appointments, pre-registers patients, and handles questions, issues, and complaints. The representative provides information, directs callers to the appropriate FHCSD area, and documents call outcomes and related information accurately and promptly. The successful candidate demonstrates a commitment to community medicine and culturally competent care for medically underserved people.

Requirements

Meet organizational driver requirements.
High school diploma or GED equivalent.
Bilingual in Spanish and English.
Two years of customer service experience.

Nice To Haves

Knowledge of medical terminology and/or medical front office procedures.
At least six months of Call Center experience.

Responsibilities

Answer inbound calls from patients seeking information.
Manage calls in a pleasant, professional, and helpful manner.
Direct callers to the appropriate area in a timely fashion.
Provide requested information and ensure callers have the information they need.
Help patients schedule, reschedule, or cancel appointments and complete applicable pre-registration items according to appointment scheduling guidelines.
Accurately document appointment and call outcomes.
Enter information related to calls into the computer system accurately and promptly.
Seek assistance and direction regarding unusual circumstances and issues.
Perform other duties as assigned.