Patient Service Representative 1- MMF Pediatrics

Marshall Medical Center • Placerville, CA

26d

About The Position

The Patient Service Representative 1 provides administrative support to patients and clinicians under the guidance of the Practice Director. As the first point of contact for patients, families, and external parties, the role calls for excellent communication and customer service. The position supports patient registration and scheduling, responds to billing inquiries, and manages phone calls. It also provides daily clerical support to the clinic and may assist with orienting new staff or supporting other departments as needed.

The role regularly verifies and processes insurance eligibility and obtains authorization requests. This may include verifying personal credentials with external partners, such as using ID.me for identity verification related to VA insurance coordination.

Requirements

• High school diploma or GED.
• Detail-oriented.
• Effective interpersonal, communication, and organizational skills.
• Familiarity with basic office equipment.
• Ability to work in a fast-paced environment with frequent interruptions.
• Maintain a positive disposition at all times.
• Comfortable regularly verifying and processing insurance eligibility and obtaining authorization requests, including credential verification with external partners.

Nice To Haves

• Knowledge of basic medical terminology.
• Knowledge of insurance billing.
• Computer familiarity.
• Customer service experience.

Responsibilities

• Provide administrative support to patients and clinicians under the guidance of the Practice Director.
• Serve as the first point of contact for patients, families, and external parties.
• Register patients and schedule appointments.
• Address billing inquiries and manage phone calls.
• Provide daily clerical support to the clinic.
• Assist with orienting new staff or support other departments when necessary.
• Verify and process insurance eligibility and obtain authorization requests.
• Verify personal credentials with external partners when needed to obtain insurance information.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED