Patient Service Representative 1

Asante • MEDFORD, OR

12d

About The Position

The Patient Services Representative 1 (PSR), under general supervision, performs a variety of support functions for medical clinics. Duties may include greeting and directing patients and visitors, managing telephones, scheduling, registration, collecting copayments, managing time-of-service accounts, entering charges, and following appropriate cash-handling and end-of-day closure procedures.

The PSR ensures provider schedules are appropriately populated, responds to telephone calls according to established protocols, and captures complete registration information before or during each patient visit. The role also includes timely charge entry, managing cash drawers according to established protocols, posting cash to patient accounts, and managing patient-responsible account balances at the time of service. Collaborative interaction with patients, physicians, staff, and management, along with patient satisfaction and accurate processing of front-end functions, is integral to success in this position.

Requirements

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education.
• High school diploma, GED, or equivalent experience demonstrating the ability to communicate effectively as required for the position.
• Ability to interact with personnel at all organizational levels and work in a multidisciplinary team environment.
• Effective communication with internal and external clients and strong customer service skills.
• Excellent interpersonal skills, strong customer orientation, and an outgoing, pleasant demeanor.
• Ability to work independently, contribute to an effective team, and organize and implement assigned tasks.
• Flexibility in schedule to meet department coverage needs.

Responsibilities

• Greet and direct patients and visitors.
• Manage telephone calls according to established protocols.
• Schedule appointments and ensure provider schedules are appropriately populated.
• Register patients and capture complete registration information before or during each visit.
• Collect copayments and manage patient-responsible account balances at the time of service.
• Perform timely charge entry for patient visits.
• Manage cash drawers, post cash to patient accounts, and complete end-of-day closure procedures according to established protocols.
• Collaborate with patients, physicians, staff members, and management to support patient satisfaction and accurate front-end processing.

Benefits

• Medical, dental, and vision coverage for part-time and above employees and eligible dependents beginning within 30 days of hire.
• Employer-sponsored retirement plan with company contribution and match.
• Generous ETO for part-time and above employees.
• Tuition reimbursement and tuition repayment program.
• Life insurance.
• Disability coverage.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED