Patient Service Rep / Call Center - Los Angeles, CA

VetJobs•Los Angeles, CA

5d•$25 - $34

About The Position

The Patient Service Rep supports positive patient relations and provides outstanding customer service through telephone intake and communication, appointment scheduling, patient registration, and payment and co-payment collection. The role includes maintaining current patient demographic and insurance information and helping patients navigate services throughout Cedars-Sinai Medical Network. It also supports patient care flow, physician schedules, referrals, authorizations, and administrative communication.

Nice To Haves

High school diploma or GED.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting.

Responsibilities

Intake, prioritize, and resolve calls and patient needs for a multi-specialty team.
Greet patients and assist with resolving or escalating patient issues.
Check patients in and out; collect co-payments, provide receipts, and reconcile payments.
Verify and maintain accurate patient demographic and insurance information in CS-Link.
Schedule appointments, complete patient registration, and collect patient payments.
Assist with physician schedule management and identify opportunities for improvement.
Handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and help monitor CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, or services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Promote and practice infection-prevention standards and department policies and procedures.
Serve as a chaperone when needed after completing the required Chaperone Training.