Customer Service Specialist - Los Angeles, CA

California Bank & Trust • Los Angeles, CA

2d

About The Position

California Bank & Trust is seeking a Customer Service Specialist in Los Angeles, California. The role provides friendly and efficient service to assigned bank customers, including setting up and maintaining commercial customer accounts and researching and resolving customer issues. The specialist also serves as a liaison between the assigned department and other areas of the bank to help ensure customer issues are resolved, and performs other tasks or special projects as assigned.

The scheduled hours are Monday through Friday, 8 a.m. to 5 p.m. The position typically requires a high school degree or equivalent and four years of related commercial customer service experience. The role requires full application of commercial customer service techniques and practices, knowledge of the assigned department’s operational procedures, and proficiency with Word and Excel.

Requirements

• Typically requires a high school degree or equivalent.
• Typically requires 4 years of related commercial customer service experience.
• Full application of commercial customer service techniques and practices.
• Knowledge of operational procedures of the assigned department.
• Proficiency with Word and Excel software.

Responsibilities

• Provide friendly and efficient customer service to assigned bank customers.
• Set up and maintain commercial customer accounts.
• Receive, research, and resolve customer issues.
• Serve as a liaison between the assigned department and other areas of the bank to ensure customer issues are resolved.
• Perform other tasks or special projects as assigned.

Benefits

• Medical, dental, and vision insurance starting day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid training.
• Paid time off (PTO).
• 11 paid federal holidays and applicable state holidays.
• 401(k) plan with company match.
• Profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to business needs, up to $5,250 per calendar year; employees are eligible upon hire.
• Employee Ambassador preferred banking products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED