Leasing Specialist - Los Angeles, CA
About The Position
Sentral is seeking a people-focused Leasing Specialist to support the community’s leasing operations and provide a positive experience for residents and guests from first contact through the resident lifecycle. The role helps maintain the community’s financial health by leasing available homes promptly and at the highest net rent, while also marketing the property, preparing lease documents, and screening prospective residents. This is an in-person, on-site position at the property in Los Angeles, California. The stated schedule is Monday–Tuesday, 9 a.m.–6 p.m.; Wednesday off; Thursday–Saturday, 9 a.m.–6 p.m.; Sunday off. The position pays $23–$24 per hour.
Requirements
- High school diploma or equivalent required.
- At least one year of experience in a customer service-related industry and one year of apartment leasing experience, or the stated alternative combination of accounting skills or education with customer service experience.
- Strong attention to detail.
- Knowledge of established leasing practices and procedures.
- Ability to support and contribute to a community team.
- Strong oral and written communication skills.
- Strong time-management skills.
- Strong decision-making and problem-solving skills.
- Computer literacy, including email, MS Office, and related communication tools.
- Willingness to participate in training to comply with new or existing laws.
- Ability to defuse and respond to customer concerns to avoid escalation.
- Ability to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Some college preferred.
- Lease-up experience preferred.
- A combination of accounting skills or education with customer service experience is preferred.
Responsibilities
- Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
- Build rapport with residents and guests and help ensure they feel welcomed and valued.
- Oversee the community’s daily leasing responsibilities in accordance with company policies and standards.
- Coordinate welcoming new residents and guests.
- Assist with office management and clerical tasks.
- Record and update information about prospective residents, current residents, and guests in the property management software accurately and promptly.
- Complete opening and closing procedures.
- Complete lease applications, assist with verifying application information, and inform prospective residents of results.
- Notify the maintenance team of repair or cleaning needs.
- Maintain and store documentation effectively.
- Respond to residents’ and guests’ questions and concerns and provide information.
- Advertise available homes and conduct property tours.
- Maintain the Availability List and Status Report and determine lease rental termination dates.
- Conduct market analysis and prepare market surveys.
- Prepare leasing activity and market survey reports regularly for corporate and ownership groups.
- Follow up by telephone within 24 hours with qualified prospects who have not leased.
- Assist the Marketing Department with organizing and creating resident functions and newsletters.
- Accept rent payments, security deposits, and other applicable fees.
- Follow local, city, and federal regulations, including Fair Housing requirements and applicable laws, codes, and ordinances.
- Assist with market surveys and shop competitive communities.
- Perform other related duties and assignments as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
