Leasing Specialist - Los Angeles, CA

Military Spouse Corporate Career Network•Los Angeles, CA

5d•Onsite

About The Position

Sentral is seeking a people-focused Leasing Specialist to provide a positive experience for prospective and current residents while supporting the community’s financial performance. The role is responsible for leasing available homes, marketing the property, preparing lease documents, and screening prospective residents. This is an in-person position located on-site at the property in Los Angeles, California. The schedule is Monday and Tuesday, 9 a.m.–6 p.m.; Wednesday off; Thursday through Saturday, 9 a.m.–6 p.m.; and Sunday off.

Requirements

High school diploma or equivalent required.
At least one year of experience in a customer-service-related industry and one year of apartment leasing experience, or the stated combination of accounting skills or education with customer-service experience preferred.
Strong attention to detail.
Knowledge of established leasing practices and procedures.
Ability to support and contribute to a community team.
Strong oral and written communication skills.
Strong time-management skills.
Strong decision-making and problem-solving skills.
Computer literacy, including email, MS Office, and related communication tools.
Willingness to participate in training to comply with new or existing laws.
Ability to diffuse and respond to customer concerns to avoid escalation.
Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

Some college preferred.
Lease-up experience preferred.
A combination of accounting skills or education with customer-service experience is preferred.

Responsibilities

Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
Build rapport with residents and guests and help ensure they feel welcomed and supported.
Oversee daily community leasing responsibilities in accordance with company policies and standards.
Coordinate welcoming new residents and guests.
Assist with office management and clerical tasks, including opening and closing procedures.
Record and update prospective resident, current resident, and guest details in property management software in a timely and detailed manner.
Complete lease applications and assist with verifying application information; inform prospective residents of application results.
Notify the maintenance team of repair or cleaning needs.
Maintain and store documentation effectively.
Provide residents and guests with information and address their questions and concerns.
Advertise available homes and conduct property tours.
Maintain the Availability List and Status Report and determine lease termination dates.
Conduct market analyses and prepare market surveys and leasing activity reports for corporate and ownership groups.
Follow up by telephone within 24 hours with qualified prospects who have not closed.
Assist the Marketing Department with organizing and creating resident functions and newsletters.
Accept rent payments, security deposits, and other applicable fees.
Follow local, city, and federal regulations and comply with Fair Housing requirements and applicable laws, codes, and ordinances.
Assist with market surveys and visits to competitive communities.
Perform other related duties and assignments as needed and assigned.