Patient Service Rep / Call Center - Los Angeles, CA

Military Spouse Corporate Career Network•Los Angeles, CA

4d•$25 - $34

About The Position

The Patient Service Rep supports positive patient relations and provides outstanding customer service to patients through call intake and service navigation throughout Cedars Sinai Medical Network. The role includes accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and maintaining current patient demographic and insurance information. The position is associated with an orthopedics multi-specialty team in Los Angeles, California.

Requirements

High school diploma or GED preferred.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Responsibilities

Intake, prioritize, and resolve calls and patient needs for a multi-specialty team.
Greet patients and help resolve or escalate patient issues.
Check patients in and out; collect co-payments, provide receipts, and reconcile payments.
Verify patient demographic and insurance information in CS-Link.
Schedule appointments, complete patient registration, and collect patient payments.
Assist with physician schedule management and identify opportunities for improvement.
Handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, or services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Promote and practice infection prevention standards and follow department policies and procedures.
Serve as a chaperone when needed after completing required Chaperone Training.