Patient Service Navigator

Andwell Health Partners•Auburn, ME

18d•$18 - $24•Onsite

About The Position

The Patient Service Navigator for Hospice supports patients, families, providers, and clinical staff by coordinating communication, scheduling, referrals, and documentation in a fast-paced office environment. The role serves as an important first point of contact and helps ensure compassionate, efficient care delivery. The position is based at Hospice House in Auburn, Maine, in an in-person office setting, and requires weekend coverage.

Requirements

High school diploma required.
Strong, demonstrated computer skills and comprehensive knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent customer service and public relations skills, with a friendly, outgoing, and professional demeanor.
Ability to thrive in a fast-paced, team-oriented environment while also working independently.
Task-oriented, with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
Organizational skills and close attention to detail.

Nice To Haves

Prior office or healthcare scheduling experience strongly preferred.
Electronic Medical Records experience is a plus.

Responsibilities

Serve as the first point of contact for patients, families, and providers by answering calls, handling referrals, and communicating directly with patients.
Manage scheduling of clinical staff visits in a busy office environment.
Ensure appropriate assignment of referrals in consultation with supervisors.
Assist with developing, establishing, and evaluating team documentation systems with the Supervisor to support accuracy, timeliness, and efficiency.
Maintain current knowledge of insurance forms, chart forms, and insurance paperwork requirements, and routinely share information with the team.
Establish daily, weekly, and monthly priorities for team paperwork.
Regularly review paperwork for completeness.
Develop and maintain accurate systems to ensure timely coordination of multidisciplinary documentation.
Enter some OASIS information and staff timesheets into the Electronic Health Record (EHR).
Maintain daily, holiday, and weekend schedules.