Patient Service Manager | Glenwood Regional Medical Center

LEMONTREE HEALTHCARE SERVICES LLC • West Monroe, LA

10d • $50,000 - $55,000

About The Position

The Patient Service Manager oversees food service operations and ensures the delivery of high-quality, nutritious meals to patients in a healthcare setting. The role manages patient meal orders and delivery, supports patient satisfaction, and ensures operations comply with health and safety regulations. The manager collaborates with the kitchen team, nursing staff, and other departments to meet patients’ dietary needs and preferences.

The position includes supervising patient services staff, coordinating with nutrition and clinical teams, managing inventory and costs, monitoring meal quality and sanitation, training staff, and maintaining service records and reports for the Director of Food and Nutrition.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience in food service management or healthcare food services.
• At least 1 year of experience in a supervisory role.
• Strong leadership and team management abilities.
• Knowledge of food safety, sanitation, and dietary guidelines.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to handle patient complaints and concerns professionally.
• Proficiency in inventory management and cost control.
• Ability to stand for extended periods and move throughout the healthcare facility.
• Ability to lift and carry up to 30 pounds as required for food service operations.

Nice To Haves

• Bachelor's degree in Food Service Management, Hospitality, or a related field.
• ServSafe certification or equivalent food safety certification.

Responsibilities

• Oversee patient meal ordering and delivery, ensuring meals meet dietary requirements and preferences and are delivered accurately and on time in accordance with hospital policies.
• Lead and supervise patient services staff, including dietitians, food service workers, and tray delivery personnel; provide training, performance evaluations, and guidance.
• Promote patient satisfaction and promptly and professionally address meal-related concerns or complaints.
• Work with nutrition and dietary teams to ensure meals comply with prescribed dietary guidelines, medical restrictions, and food allergies; collaborate with healthcare providers to adjust menus as needed.
• Coordinate with nursing and clinical staff regarding patient dietary needs, food allergies, and meal preferences, serving as a liaison between food service and clinical staff.
• Manage food and supply ordering, stocking, inventory levels, stock rotation, purchase records, and patient-service costs.
• Monitor meal quality, presentation, and temperature, and ensure compliance with safety, sanitation, and health code standards.
• Conduct ongoing staff training on food safety, customer service, and patient care, and foster teamwork and professional growth.
• Maintain accurate records of meal orders, service times, inventory, and patient feedback; prepare reports as required by the Director of Food and Nutrition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED