Patient Serv Coord - NonClin

UnitedHealth Group•Pittsfield, MA

17d•$18 - $27

About The Position

The Patient Service Coordinator (PSC) performs a vital non-clinical role supporting home health operations. The PSC serves as a liaison between patients, caregivers, clinicians, and office personnel; coordinates services; manages administrative processes; supports scheduling; and ensures accurate, timely communication to support quality patient care and operational efficiency. The role includes coordinating patient assessment visits and clinician schedules, handling scheduling-related calls, monitoring hospitalized patients, supporting communication across care teams and office personnel, running applicable reports, and assisting with patient transfers. It may also include maintaining routine supplies and coordinating patient supply needs. Other duties may be assigned. The hourly pay range is $17.85 to $26.75 based on full-time employment. Pay is based on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED equivalent.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.
At least 1 year of administrative experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed in a timely manner.
Assign and schedule clinicians using efficient geography, appropriate disciplines and skills, and available clinician capacity.
Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff related to scheduling issues.
Refer clinical and performance-related issues to the clinical manager.
Monitor hospitalized patients, communicate with the team, and ensure follow-up as necessary.
Work with the clinical manager to support timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and respond to workflow needs by taking appropriate action.
Assist with internal or external patient transfers between care centers and/or hospice services.
May maintain the supply closet, check expiration dates, ensure supplies are packaged appropriately, and liaise with field staff regarding patient supply needs.
Perform other duties as assigned.