Patient Service Coordinator, 4W - CSS-Trp-Lng-Thrc - Hyde Park, Part Time, Day Shift

UChicago Medicine•Chicago, IL

6d•$22 - $34

About The Position

The Patient Service Coordinator works under the direction of the Patient Care Manager to support patients and significant others, physicians, care and multidisciplinary teams, and other care center staff. The role facilitates patient care within patient care units and maintains a clean, orderly work environment conducive to patient-centered care. The coordinator supports admissions, responds to patient intercom and telephone requests, arranges transportation to outside agencies, and coordinates and tracks facilities requests such as work orders. The position also assembles and maintains patient records, obtains required signatures, enters patient charges, assists with new staff orientation, cross-covers multiple patient care units when required, and runs errands as directed by care center leadership.

Requirements

High school diploma or equivalent.
At least one year of general office experience, preferably in a medical or clinical setting.
Good written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
Ability to interact independently and professionally with internal and external hospital customers.
Proficiency in MS Office Suite and ability to learn and use applicable software.

Nice To Haves

Emergency department experience.
Associate business courses.

Responsibilities

Facilitate the patient admission process.
Answer patient intercom calls and promptly refer requests to the appropriate staff.
Arrange patient transportation to outside agencies.
Coordinate facilities information and work orders received from unit staff, maintain request records, follow up to assure completion, and relay status information to appropriate staff.
Assemble, organize, and maintain patient medical records and charts according to hospital policies and procedures.
Ensure and obtain required signatures on forms according to hospital policies and procedures.
Input patient charges using the computer system.
Assist in orienting new staff.
Cross-cover multiple patient care units during the regular work shift when required.
Run errands as deemed necessary by care center leadership.
Answer incoming telephone calls promptly and courteously.
Maintain a clean, orderly work environment conducive to patient-centered care.