Patient Service Coordinator, 3SW Hospital Medicine - Hyde Park, Part Time, Rotating Shift

UChicago Medicine•Chicago, IL

6d•$22 - $34•Onsite

About The Position

The Patient Service Coordinator supports patients and their significant others, physicians, care and multidisciplinary teams, and other care center staff under the direction of the Patient Care Manager. The role helps facilitate patient care within patient care units and maintains a clean, orderly work environment that supports the provision and coordination of patient-centered care. This is a part-time position (0.7 FTE) on a rotating shift in 3SW Hospital Medicine at Hyde Park.

Requirements

High school diploma or equivalent.
At least one year of general office experience, preferably in a medical or clinical setting.
Good written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, exercise discretion and good judgment, and maintain patient confidentiality.
Ability to interact independently and professionally with internal and external customers.
Proficiency in MS Office Suite and ability to learn and use applicable software.

Nice To Haves

Emergency Department experience.
Associate-level business courses.

Responsibilities

Facilitate the patient admission process.
Answer patient intercom requests and promptly refer them to the appropriate staff.
Arrange patient transportation to outside agencies.
Coordinate facilities information and work orders received from unit staff; maintain request records, follow up to ensure completion, and relay status updates to appropriate staff.
Assemble, organize, and maintain patient medical records and charts according to hospital policies and procedures.
Obtain required signatures on forms according to hospital policy and procedure.
Input patient charges through the computer system.
Assist with orientation of new staff.
Cross-cover multiple patient care units during the regular work shift when required.
Run errands as directed by Care Center leadership.
Answer incoming telephone calls promptly and courteously.
Maintain a clean, orderly work environment conducive to patient-centered care.