Patient Service Coordinator, 5SW Hospital Medicine - Hyde Park, Full Time, Day Shift

UChicago Medicine•Chicago, IL

6d•$22 - $34•Onsite

About The Position

The Patient Service Coordinator supports patients and their significant others, physicians, care and multidisciplinary teams, and other care center staff under the direction of the Patient Care Manager. The role facilitates patient care within patient care units and maintains a clean, orderly work environment that supports the provision and coordination of patient-centered care. The coordinator facilitates admissions, responds to patient intercom requests and incoming calls, and routes requests to appropriate staff. The role arranges patient transportation to outside agencies; coordinates facilities requests and work orders, tracks them, follows up on outstanding tasks, and communicates status to staff; and assembles and maintains patient medical records and charts in accordance with hospital policies. The coordinator obtains required signatures, enters patient charges into a computer system, assists with new-staff orientation, cross-covers patient care units during the regular shift when required, and runs errands as directed by Care Center leadership. This is a full-time, day-shift position in the 5SW Hospital Medicine unit in Hyde Park. Employment is contingent on completing a pre-employment physical, background check, and drug screening, and complying with flu vaccination requirements before hire. Medical and religious exemptions to flu vaccination will be considered consistent with applicable law.

Requirements

High school diploma or equivalent.
At least one year of general office experience, preferably in a medical or clinical setting.
Good written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
Ability to interact independently and professionally with internal and external hospital customers.
Proficiency in MS Office Suite and ability to learn and use applicable software.

Nice To Haves

Emergency department (ED) experience.
Associate business courses.

Responsibilities

Facilitate the patient admission process.
Answer patient intercom requests and promptly refer them to appropriate staff.
Arrange patient transportation to outside agencies.
Coordinate facilities information and work orders received from unit staff, maintain request records, follow up to assure completion, and communicate the status of outstanding work orders.
Assemble, organize, and maintain patient medical records and charts according to hospital policies and procedures.
Obtain necessary signatures for forms as required by hospital policies and procedures.
Input patient charges through the computer system.
Assist in orienting new staff.
Cross-cover multiple patient care units during the regular work shift when required.
Run errands as directed by Care Center leadership.
Answer incoming telephone calls promptly and courteously.
Maintain a clean, orderly work environment conducive to patient-centered care.