Patient Service Coordinator, 4W - CSS-Trp-Lng-Thrc - Hyde Park, Full Time, Evening Shift

UChicago Medicine•Chicago, IL

6d•$22 - $34

About The Position

The Patient Service Coordinator supports patients and their significant others, physicians, care and multidisciplinary teams, and other care center staff to facilitate patient care in patient care units. Under the direction of the Patient Care Manager, the coordinator maintains a clean, orderly work environment conducive to patient-centered care. The role is full-time on the evening shift at the Hyde Park location in unit/department 4W CSS TRP LNG THRC.

Requirements

High school diploma or equivalent.
At least one year of general office experience, preferably in a medical or clinical setting.
Good written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
Ability to interact independently and professionally with internal and external hospital customers.
Proficiency in the MS Office Suite and ability to learn and use applicable software.

Nice To Haves

Emergency department experience.
Associate-level business courses.

Responsibilities

Facilitate the patient admission process.
Answer patient intercoms and ensure requests are promptly referred to appropriate staff.
Arrange patient transportation to outside agencies.
Coordinate facilities information, such as work orders, maintain request records, follow up to ensure tasks are completed, and communicate outstanding work order status to appropriate staff.
Assemble, organize, and maintain patient medical records and charts according to hospital policies and procedures.
Obtain necessary signatures for forms in accordance with hospital policy and procedure.
Enter patient charges through the computer system.
Assist with orientation of new staff.
Cross-cover multiple patient care units during the regular work shift when required.
Run errands as directed by Care Center leadership.
Answer incoming telephone calls promptly and courteously.
Maintain patient confidentiality and a clean, orderly work environment.