Patient Service Coordinator - ACMG Shady Cove

AllCare Health•Grants Pass, OR

1d•$20 - $22•Onsite

About The Position

The Patient Services Coordinator performs day-to-day administrative and general office duties for the AllCare Medical Group–Shady Cove clinic. The role is the first point of contact for patients and visitors and supports them throughout their visit. It coordinates patient flow, schedules appointments, handles communications and medical records, and supports referral processing and other clinic operations. The position works onsite for all scheduled shifts in Shady Cove, Oregon, Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch and two paid 15-minute breaks (40 hours per week). There are no on-call or supervisory responsibilities. The coordinator provides service to patients, providers, staff, and other representatives in person and by phone; maintains patient information and records in electronic health record systems; and handles referrals, authorizations, and related documentation. The position also supports reception-area organization, office supplies and equipment, cleanliness, and coverage for other staff as needed. It requires maintaining confidentiality and complying with HIPAA and clinic safety and security policies. The role involves primarily sitting, with occasional walking and standing, and exposure to communicable diseases and body fluids. AllCare Health offers competitive wages and benefits including affordable healthcare, a 401(k) retirement plan, wellness programs, and flexible schedule options. The organization is an Oregon Benefit Corporation and Certified B Corp, and states that it considers its impact on the community, society, and the environment in its business decisions.

Requirements

High school diploma or GED.
Six months to one year of related customer service or reception experience and/or training; medical office experience is preferred.
Current Basic Life Support (BLS) certification or willingness to obtain certification within 90 days of hire.
Ability to perform essential duties with or without reasonable accommodation and without posing a direct threat to safety or health.
Familiarity with the healthcare industry.
Ability to type 45 words per minute and operate a 10-key calculator by touch.
Strong writing, editing, proofreading, organization, and time-management skills.
Computer proficiency, including Microsoft Outlook, Word, PowerPoint, and Excel; ability to use electronic health records, databases, spreadsheets, and word-processing applications.
Knowledge of and compliance with HIPAA regulations and patient confidentiality requirements.
Excellent customer service skills, including appropriate interaction with upset customers, and knowledge of phone customer-service practices and experience with multiline call centers.
Ability to recognize signs and symptoms of trauma in patients, families, and staff and actively avoid re-traumatization.
Strong communication, collaboration, conflict-resolution, prioritization, adaptability, initiative, judgment, professionalism, and confidentiality skills.
Ability to work effectively with people with mental illness and people from diverse backgrounds and experiences, and to provide respectful service in a multicultural environment.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents; write routine reports and correspondence; and speak effectively before groups.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and balance a cash drawer.
Ability to follow detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to work onsite for all scheduled shifts.
Ability to meet the physical demands of primarily sitting, with occasional walking and standing and use of hands and arms; the position involves exposure to communicable disease and body fluids.

Nice To Haves

Bilingual English/Spanish skills are preferred; bilingual ability in another language, including American Sign Language, is encouraged.
Related experience may include lived, volunteer, professional, or combined experience and education.

Responsibilities

Perform office duties including word processing, filing, faxing, data entry, answering phones, and greeting and assisting visitors and patients.
Welcome patients, clients, and visitors, determine the purpose of their visit, and direct them to the appropriate person or department.
Facilitate patient flow and communicate delays to patients and clinical staff.
Process and track medical-record releases and requests, determine when patient signatures are required, and document the release date and recipient of records sent.
Coordinate outgoing specialty referrals, verify and document appointments, obtain insurance referrals and prior authorizations for ancillary appointments, and review referral documentation and codes for accuracy and support.
Provide customer service to patients, providers, office staff, and other representatives in person and through inbound and outbound calls.
Communicate effectively with patients, coworkers, and the supervisor.
Schedule patient appointments, surgery assistance, and special events as needed; enter and update patient demographic information in the EHR system.
Answer and route calls promptly and professionally, using voicemail or call redirection when appropriate.
Follow clinic safety and security policies, protect restricted areas and computer passwords, and maintain confidentiality.
Explain financial requirements and collect copayments as required.
Create, update, organize, and maintain chart-based medical records; send and receive records and obtain patient consent when necessary.
Maintain tidy and organized reception and waiting areas; keep rooms and equipment clean and maintain laboratory equipment when necessary.
Monitor office supplies and inventory, place orders, and oversee office equipment as needed.
Call patients regarding risk management for emergency department or hospital visits.
Identify referral-related challenges and develop and implement processes to improve departmental efficiency.
Use access to medical records and insurance information, and limited billing and collection amounts, to cover for the clinic supervisor when necessary.
Close the office at the end of the day and cover for staff members as needed to support clinic operations.
Maintain punctual, regular, and predictable attendance; complete required training, including Relias Learning Management System modules; work collaboratively, follow leadership direction, and perform other duties as assigned.