Patient Service Coordinator - Ashburn

Fairfax Family Practice Centers PC • Ashburn, VA

7d • $18 - $27

About The Position

Broadlands Family Practice - Ashburn, a founding member of Fairfax Family Practice Centers (FFPC), is seeking an experienced Patient Services Coordinator to join its administrative support team. FFPC is an independent family medical practice established over 50 years ago, with nine offices in Fairfax, Loudoun, and Prince William Counties. The coordinator provides administrative support to the medical team, patients, and staff, helping build lasting patient relationships in a supportive, well-structured practice environment.

The role includes scheduling appointments and verifying patient and insurance information; preparing and maintaining patient records and responding to medical-information requests; greeting patients, answering calls, and directing messages; handling routine patient account activities and payments; and performing general office tasks, including maintaining supplies and a clean, professional office.

Requirements

• High school diploma or equivalent.
• At least one year of healthcare administrative office experience.
• Knowledge of basic accounting and medical office procedures.
• Ability to maintain positive interactions with patients under stressful conditions.
• Ability to examine documents for completeness and accuracy.
• Clear and professional communication skills.
• Ability to work effectively and professionally with coworkers.
• Ability to maintain patient confidentiality.
• Time-management and organizational skills.
• Knowledge of medical terminology.
• Ability to adhere to corporate and office-specific policies and procedures.
• Ability to prioritize tasks efficiently.
• Ability to understand and comply with HIPAA, OSHA, and safety guidelines.
• Ability to learn job-related software and other company-supported computer applications.
• Experience with EMR applications.
• Knowledge of and experience using Microsoft Office products.
• Proficiency in basic computer skills, including email, web browsing, and online communication tools.

Nice To Haves

• Experience in a primary care practice.

Responsibilities

• Verify patient information, schedule appointments, and request insurance information to determine eligibility.
• Organize and maintain patient information, including lab results and reports; review records and information requests; complete requests and respond to requests for release of medical information.
• Greet patients, answer phones, provide accurate information to callers, and direct messages to appropriate team members.
• Collect patient coinsurance and copayments; review encounter information at checkout, calculate and collect payments, reconcile daily cash and charges, and follow up on unpaid balances.
• Open and close the office according to policy, conduct inventory, maintain supplies, assist with special projects such as mass mailings and data entry, photocopy, scan, and fax documents, and maintain a clean, professional office appearance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED