Patient Service Coordinator - Pulmonology Clinic - Full-Tiime

Mercy Cedar Rapids•Baltimore, MD

About The Position

The Patient Service Coordinator supports Mercy’s philosophy of patient-centered care by providing excellent customer service and administrative and clerical support to facilitate positive patient outcomes. This role is based in the Mercy Pulmonology Clinic and works 40 hours per week, Monday through Thursday from 8:00 a.m. to 4:30 p.m. and Friday from 8:00 a.m. to 4:00 p.m.

Requirements

Excellent communication and customer service skills.
Computer skills, organization, time management, and attention to detail.
Ability to remain poised and efficient in a fast-paced environment.
High school diploma or equivalent preferred.
One year of relevant customer service experience preferred.
Previous experience in a medical office setting preferred.

Nice To Haves

One year of relevant customer service experience.
Previous experience in a medical office setting.
High school diploma or equivalent.

Responsibilities

Answer telephone calls in a friendly, prompt, and professional manner and convey messages accurately and appropriately.
Prepare incoming medical record information for provider visits.
Retrieve and distribute messages.
Schedule, cancel, reschedule, and confirm patient office visits accurately and according to office procedures.
Provide patient education as needed for scheduled tests or procedures.
Handle routine billing questions and refer more complex questions to the Mercy billing office.
Respond to medical record requests in a timely manner.
Maintain physician schedules in scheduling software and Outlook.
Create weekly meeting agendas with team input, record meeting minutes, and distribute them.
Order office supplies.
Cross-cover for other clerical staff as needed.
Maintain a clean, neat, and orderly work area.
Follow Mercy safety guidelines and job-specific safety responsibilities, and promptly report unsafe conditions, situations, incidents, and injuries.