Patient Service Coordinator - FFPC
About The Position
Fairfax Family Practice Centers (FFPC) is seeking Patient Services Coordinators for a centralized posting covering its nine office locations in Fairfax, Loudoun, and Prince William Counties. Not all locations may have current openings; applications will be reviewed and directed to appropriate offices based on current hiring needs. FFPC is an independent family medical practice established over 50 years ago, with a team of primary care providers and staff focused on patient-centered care. Patient Services Coordinators provide administrative support to the medical team, patients, and staff. The role includes scheduling, maintaining patient information, reception, patient account tasks, and general office administration. It offers the opportunity to build patient relationships in a supportive, well-structured practice environment.
Requirements
- High school diploma or equivalent.
- Knowledge of basic accounting and medical office procedures.
- Ability to maintain positive interactions with patients under stressful conditions.
- Ability to examine documents for completeness and accuracy.
- Clear and professional communication skills.
- Ability to work effectively and professionally with coworkers.
- Ability to maintain patient confidentiality.
- Time management and organizational skills.
- Appropriate knowledge of medical terminology.
- Ability to adhere to corporate and office-specific policies and procedures.
- Ability to prioritize tasks efficiently.
- Ability to understand and comply with HIPAA, OSHA, and safety guidelines.
- Ability to learn job-related software and company-supported computer applications.
- Experience with EMR applications.
- Knowledge of and experience using Microsoft Office products.
- Proficiency in basic computer skills, including email, web browsing, and online communication tools.
Nice To Haves
- One year of business office experience, preferably in a medical office practice.
- Experience in a primary care practice.
Responsibilities
- Verify patient information, schedule appointments, and request insurance information to determine insurance eligibility.
- Organize and maintain patient information, including lab results and reports; review medical records and information requests; complete requests for information; and respond to requests for release of medical information.
- Greet patients, answer phones, provide accurate and pertinent information to callers, and direct messages to appropriate team members.
- Collect patient coinsurance or copayments; review patient encounter information at checkout; calculate and collect appropriate payments; reconcile daily cash and charges; and follow up with patients on unpaid balances.
- Open and close the office according to policy, conduct inventory, maintain supplies, assist with special projects such as mass mailings and data entry, copy, scan, and fax documents, and maintain a clean, professional office appearance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
