Patient Service Coordinator-PRN
University Clinical Health•Memphis, TN
About The Position
The Medical Office Assistant - Call Center handles inbound and outbound calls and responds to incoming calls from patients to register and schedule appointments at the Family Medicine Clinic. This PRN position supports patients by providing information and direction, documenting calls in the EHR, and following University Clinical Health policies and procedures.
Requirements
- High school diploma required.
- Strong communication skills.
- Excellent telephone etiquette.
- Knowledge of medical terminology.
- Analytical skills to accomplish outreach calls and coordinate and prioritize tasks.
Nice To Haves
- At least 1 year of experience working in a call center.
- Understanding of medical insurance.
Responsibilities
- Answer incoming calls from patients.
- Assist with scheduling patients.
- Serve as a resource and provide direction to patients.
- Complete call notes and reports as necessary and update them in the EHR.
- Adhere to University Clinical Health policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Education Level
High school or GED
