Patient Coordinator- PRN

Akumin•St. Helena, CA

About The Position

Akumin is hiring a PRN Patient Coordinator to support its mobile unit at St Helena, Sutter Pacific, and Sutter Lakeside. The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience, prepares and organizes patient documentation and records, and helps patients understand what to expect during and after appointments. The role includes greeting and assisting patients, customers, and visitors in person and by phone; patient registration; and, as applicable, collecting time-of-service payments, verifying insurance coverage, and obtaining prior authorizations. Patient assistance may include preliminary screening and medical history, transporting patients, helping with transfers on and off exam tables, and providing pre- and post-procedure instructions. In the mobile setting, the coordinator may help prepare the unit for transport. The position also involves maintaining a clean, organized, and stocked work area; scheduling appointments; preparing medical records; and documenting visits accurately in electronic systems and written records. The coordinator may assist clinical staff with documentation and image delivery and must perform all duties within HIPAA regulations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
A valid state driver's license is required as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual ability in Spanish.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Perform patient registration in various systems and answer phone calls professionally and courteously.
May collect payments for time-of-service patient responsibility.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screenings, including obtaining medical history.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide patients with preliminary and post-procedure instructions.
In the mobile setting, may assist with preparing the unit for transport.
Maintain a clean and organized work area; may order supplies and ensure the work area is stocked.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers as needed.
May schedule appointments and obtain insurance verification and/or authorization.
Document patient visits accurately in electronic systems and on written documents.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties in accordance with HIPAA regulations.
Perform other duties as assigned.