Patient Coordinator- PRN

Akumin•Wesley Chapel, FL

About The Position

Akumin is hiring a PRN Patient Coordinator to support its Zephyrhills, Wesley Chapel, and Lutz facilities. The role performs customer service and patient care tasks to support a positive patient experience, keeps documentation and patient records prepared and organized, and helps patients understand what to expect during and after appointments. The Patient Coordinator greets and assists patients, customers, and visitors in person and by phone; registers patients in various systems; and may collect time-of-service payments, verify insurance coverage, and obtain prior authorizations. Patient assistance may include preliminary screening and medical-history collection, transporting patients to and from exam rooms, assisting with transfers onto and off exam tables, and providing preliminary and post-procedure instructions. The role also maintains a clean, organized, and stocked work area; may help prepare mobile units for transport and order supplies; and supports accurate documentation in electronic systems and written records. Other duties may include scheduling appointments, preparing medical records, assisting clinical staff with documentation and image delivery, and complying with HIPAA regulations. The position may involve local travel and work at several locations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
For Fixed Radiology, CPR certification is a plus.
A valid state driver's license is required when applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
CPR certification for Fixed Radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect time-of-service patient payments, verify insurance coverage, and obtain prior authorizations.
May conduct preliminary patient screening, including collecting medical history.
May transport patients to and from exam rooms and assist with transfers onto and off exam tables.
May provide preliminary and post-procedure instructions to patients.
In mobile settings, may assist with preparing the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers as needed.
May schedule appointments and obtain insurance verification and/or authorization.
Document patient visits accurately in electronic systems and written documents.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties in compliance with HIPAA regulations.
Perform other duties as assigned.