Patient Coordinator- PRN

Akumin•St. Helena, CA

6d•$20 - $23

About The Position

Akumin is hiring a Patient Coordinator for its mobile unit serving St Helena, Sutter Pacific, and Sutter Lakeside. This PRN role performs customer service and patient care tasks that support a positive patient experience. The coordinator prepares and organizes patient documentation and records and helps patients understand what to expect during and after appointments. Responsibilities may include greeting and assisting patients, customers, and visitors; registering patients; answering phone calls; collecting patient payments; verifying insurance and obtaining prior authorizations; assisting patients before and after procedures; preparing the mobile unit and work area; maintaining supplies; and documenting visits in electronic systems and written records. All duties must be performed in accordance with HIPAA regulations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
A valid state driver's license is required as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.
Successful completion of a pre-employment background check and drug screen is required.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and by phone.
Register patients in various systems and answer phone calls professionally and courteously.
Collect payments for time-of-service patient responsibility when applicable.
Verify insurance coverage and obtain prior authorizations when applicable.
Perform preliminary patient screening, which may include obtaining medical history.
Transport patients to and from exam rooms and assist with transfers on and off exam tables when needed.
Provide preliminary and post-procedure instructions to patients.
Assist with preparing the mobile unit for transport when needed.
Maintain a clean, organized, and properly stocked work area; order supplies when applicable.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers.
Schedule appointments and obtain insurance verification or authorization when applicable.
Document patient visits accurately in electronic systems and written documents.
Assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform duties in accordance with HIPAA regulations.
Perform other duties as assigned.