Patient Service Coordinator

US Fertility • Hinsdale, IL

2d • $22 - $23 • Onsite

About The Position

US Fertility is hiring a Patient Service Coordinator at Fertility Centers of Illinois in Hinsdale, Illinois. The role supports patients and practice teams by maintaining patient account information, scheduling appointments, addressing patient concerns, and providing high-level customer service. The position offers a Monday through Friday schedule from 6:30 AM to 3:00 PM Central Time and pays $22 to $23 per hour, commensurate with experience.

The coordinator works in collaboration with clinicians and colleagues to support patient satisfaction, provider time, and treatment-room utilization. They consult with patients about benefits, coverage, and financial options, and provide feedback to the practice about service failures and patient concerns.

The employer describes opportunities for career growth and offers benefits that vary by employment type. Full-time employees working 30 or more hours per week are eligible for medical, dental, and vision insurance; a 401(k) with company match; tuition assistance and professional development support; performance-based bonus opportunities; paid time off, paid holidays, and paid parental leave; life and disability benefits; a fertility discount program; and employee wellness and recognition programs.

Requirements

• At least 1 year of applicable work experience.
• High school diploma.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Attention to detail.
• Computer proficiency.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Assess patients’ minimum needs and schedule accordingly to support patient satisfaction, provider time, and treatment-room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short- and long-term resolution.
• Provide the practice with timely feedback about service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support for full-time employees working 30 or more hours per week.
• Performance-based bonus opportunities for full-time and part-time employees.
• Paid time off and paid holidays for full-time employees working 30 or more hours per week.
• Paid parental leave for full-time employees working 30 or more hours per week.
• Life and disability benefits for full-time employees working 30 or more hours per week.
• Fertility Discount Program for full-time employees working 30 or more hours per week.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED