Patient Service Coordinator Sr

The US Oncology Network • Cedar Park, TX

18h • Onsite

About The Position

The US Oncology Network is seeking a Patient Services Coordinator for Texas Oncology. This full-time role supports the Oncology Department at the clinic at 1401 Medical Parkway, Building C, Cedar Park, Texas, with occasional travel to Leander. The typical work week is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role may be filled at Level 1, Level 2, or Senior based on relevant work experience.

The coordinator welcomes patients and their friends and family, registers and schedules appointments, and handles incoming calls by screening, directing, and relaying messages between patients and clinical staff. The role also provides administrative support and follows the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.

Texas Oncology is part of The US Oncology Network, a community-based oncology network supported by McKesson Corporation. Texas Oncology provides evidence-based cancer care across Texas.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2 and Senior roles: at least 18 months of front medical office receptionist experience involving insurance forms and scheduling software.
• For the Senior role: at least 5 years of front medical office receptionist experience involving insurance forms and scheduling software.

Nice To Haves

• Some receptionist or office experience (Level 1).
• Knowledge of the practice’s personnel, daily routines, and scheduling (Level 2 and above).

Responsibilities

• Greet patients and visitors courteously, check patients in, and notify clinical staff of patient arrivals.
• Provide and explain patient paperwork; collect, review for completeness, and file forms; update demographic and insurance information; collect co-pays and balances and provide receipts.
• Answer, screen, and route calls and routine questions; take and communicate accurate messages and page clinic personnel as appropriate.
• Check patients out and schedule return appointments according to physician or office guidelines, providing appointment details and instructions.
• Record cancellations and missed appointments, reschedule as appropriate, notify staff, and document cancellations in patient charts.
• Provide general administrative support, maintain an orderly lobby, and keep forms and office supplies available.
• Protect patient-record confidentiality and comply with applicable state and federal requirements and HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED