Patient Service Coordinator Cardiology

Advocate Health • Winston-Salem, NC

2d • $21 - $31

About The Position

The Patient Service Coordinator supports the Advanced Heart Failure, Transplant, and Mechanical Circulatory Support Team, which provides care for patients with advanced cardiovascular disease, including heart failure management, transplant evaluation and follow-up, and mechanical circulatory support therapies. The scheduling team connects patients with clinical staff by coordinating complex appointments and helping patients navigate specialized care pathways.

In a medical office environment, the coordinator schedules, updates, and cancels appointments; maintains accurate registration, billing, statistical, and authorization information; and supports patient-care coordination and documentation. The role also involves screening calls, communicating messages, working with ambulatory clinical departments, assisting patients and staff with forms and insurance requirements, and contributing to customer-service improvements.

This is a full-time position, 40 hours per week, Monday through Friday, with a schedule of 8 a.m. to 5 p.m. (flexible). The listed pay range is $20.80–$31.20.

Requirements

• High school diploma or GED equivalent.
• One year of office or clerical work experience in a direct customer-service role.
• Experience in a high-volume, fast-paced environment, answering phones and using electronic messaging.
• Epic experience, including scheduling, referrals, and In Basket management.
• Strong knowledge of medical terminology and complex provider-scheduling workflows.
• Ability to manage multiple priorities, communicate effectively, maintain accuracy, and provide excellent customer service in a fast-paced environment.
• Self-motivation, adaptability, strong organization and critical-thinking skills, attention to detail, and a patient-centered approach.
• Ability to collaborate effectively with providers, clinical staff, and patients while managing high-volume workloads.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks simultaneously.
• Ability to resolve consumer problems under stressful conditions and stay positive in demanding situations.
• Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers, and supervisors.
• Satisfactory score on a departmental data-entry test.

Nice To Haves

• Previous cardiology, transplant, cardiovascular, or specialty-practice scheduling experience.
• Medical terminology.
• Bilingual in Spanish.

Responsibilities

• Use computer programs and established guidelines to schedule, update, and cancel appointments.
• Follow departmental policies and procedures to ensure registration data is complete and accurate.
• Maintain accurate billing and statistical information and authorization records.
• Coordinate with coworkers to complete departmental assignments and strive to meet or exceed targets for abandoned call rates.
• Screen calls promptly, deliver clear and concise messages to the appropriate parties, document patient scheduling information, and communicate effectively with ambulatory clinical departments.
• Support coordination of patient-care documentation by assisting with forms, staying current on insurance documentation and authorization requirements, and obtaining referring-clinic documentation.
• Assist with developing and implementing methods to improve customer service; identify problems and possible solutions.
• Serve as a courteous and cooperative liaison among patients, medical staff, and outside agencies.
• Anticipate workflow and prepare accordingly.
• Perform other position-related duties as assigned.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible work, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED