Patient Service Coordinator Cardiology

Advocate Health and Hospitals Corporation • Wake Forest, NC

1d

About The Position

The Patient Service Coordinator supports the Advanced Heart Failure, Transplant, and Mechanical Circulatory Support Team, which provides comprehensive care for patients with advanced cardiovascular disease, including heart failure management, transplant evaluation and follow-up, and mechanical circulatory support therapies. The coordinator serves as a critical link between patients and clinical staff by coordinating complex appointments and helping patients navigate specialized care pathways.

This role uses computer programs and established guidelines to schedule, update, and cancel appointments; maintain accurate registration, billing, statistical, and authorization information; and support coordination of patient care and documentation. The coordinator communicates with patients, providers, clinical staff, and outside agencies, screens calls, routes messages, assists with forms and insurance documentation, and contributes to customer-service improvements. The position is based in a medical office environment and is scheduled Monday through Friday, 8 a.m. to 5 p.m. (flexible), for 40 hours per week.

Requirements

• High school diploma or GED equivalent.
• At least one year of office or clerical work experience in a direct customer-service role.
• Experience in a high-volume, fast-paced environment, answering phones, and using electronic messaging.
• Satisfactory score on a departmental data-entry test.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks simultaneously.
• Ability to resolve consumer problems under stressful conditions and stay positive in demanding situations.
• Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers, and supervisors.
• Demonstrated ability to manage multiple priorities, communicate effectively, maintain accuracy, and provide excellent customer service in a fast-paced environment.
• Self-motivated, adaptable, highly organized, and able to apply critical thinking and attention to detail while maintaining a patient-centered approach and collaborating effectively with providers, clinical staff, and patients.
• Physical ability to perform the listed activities, including standing, walking, sitting, bending, reaching, hand and finger dexterity, talking, hearing, seeing, and lifting, carrying, pushing, or pulling.

Nice To Haves

• Previous cardiology, transplant, cardiovascular, or specialty-practice scheduling experience.
• Epic experience, including scheduling, referrals, and In Basket management.
• Strong knowledge of medical terminology and complex provider scheduling workflows.
• Medical terminology.
• Bilingual in Spanish.

Responsibilities

• Schedule, update, and cancel appointments using computer programs and established guidelines.
• Follow departmental policies and procedures to ensure registration data is complete and accurate.
• Maintain accurate billing, statistical, and authorization information.
• Coordinate with coworkers to complete departmental work assignments.
• Work toward meeting or exceeding the target for abandoned call rates.
• Screen calls promptly, deliver clear and concise messages to the appropriate person, document patient scheduling information, and communicate effectively with ambulatory clinical departments.
• Assist with completion of forms according to established guidelines, maintain current knowledge of insurance documentation and authorization requirements, and obtain referring-clinic documentation.
• Help develop and implement methods to improve customer service; recognize problems and determine possible solutions.
• Serve as a courteous and cooperative liaison between patients, medical staff, and outside agencies.
• Anticipate workflow and prepare accordingly.
• Perform other position-related duties as assigned.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and opportunity for annual increases based on performance.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED