Patient Service Coordinator

Aligned Orthopedic Partners•Bethesda, MD

10d•$18 - $20

About The Position

OrthoBethesda is recruiting an experienced Patient Service Coordinator to support its orthopedic practice. The coordinator handles patient communications, appointment scheduling, intake and registration, payment collection, and administrative operations while helping maintain efficient patient flow. The role also includes opening and closing tasks, coordinating supply orders, managing schedule changes, and scanning and faxing documents.

Requirements

High school graduate.
Excellent written and verbal communication skills.
Ability to multitask and remain calm in stressful situations.
Ability to use a multi-line telephone system and billing computer program.
Keyboard proficiency.
Working knowledge of medical terminology.

Responsibilities

Receive and direct incoming telephone calls politely.
Accurately document messages and forward them to therapists and personnel in a timely manner.
Check designated voicemail boxes regularly and ensure timely follow-up on all calls.
Schedule patient appointments; obtain complete and accurate medical, demographic, and insurance information; inform patients of the Practice Financial Policy; and direct insurance-related questions to Therapy Billing as appropriate.
Explain insurance benefits to patients.
Manage the cancellation list and fill open appointment slots wherever possible.
Ensure patients sign in and present required referrals.
Generate new-patient flowsheets and paperwork.
Ensure new patients complete appropriate forms and sign consent and financial agreements before seeing a provider; place required forms in the appropriate order in the medical record.
Enter patient information accurately and efficiently into the computer program; register new patients and update established patient demographic or insurance information as needed.
Notify a therapist or aide promptly when a patient is ready and seek assistance as appropriate to maintain optimal patient flow.
Update the printed schedule with added or cancelled appointments and promptly notify billing of new patients added to the schedule.
Collect co-pays, deductibles, coinsurance, current and past-due visit charges, and DME payments; document payments in the computer system and control log; provide receipts; and reconcile the control sheet with the computer system.
Forward cash and checks to the Practice Administrator for preparation of the deposit slip.
Schedule follow-up appointments as necessary.
Perform office opening and closing tasks, including straightening the waiting room.
Coordinate administrative supply orders.
Manage patient rescheduling when a therapist's schedule changes.
Perform basic administrative tasks, including scanning and faxing documentation.