Patient Service Coordinator
About The Position
The Patient Service Coordinator (PSC) provides non-clinical support for home health operations and serves as a liaison among patients, caregivers, clinicians, and office personnel. The role coordinates services, manages administrative processes, supports scheduling, and ensures accurate and timely communication to support quality patient care and operational efficiency. The PSC helps schedule and coordinate patient visits, addresses scheduling questions, monitors hospitalized patients, and works with clinical and office teams to ensure follow-up and communication. The role may also support patient transfers and maintain routine supplies for field staff.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare environment.
- At least 1 year of administrative experience in a healthcare environment.
Responsibilities
- Ensure patient assessment visits, including all OASIS visits, are scheduled and performed in a timely manner.
- Assign and schedule clinicians using efficient geography, appropriate discipline and skills, and clinician capacity.
- Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered within the care center.
- Manage calls from patients and field staff related to scheduling issues.
- Refer clinical and performance-related issues to the clinical manager.
- Monitor hospitalized patients, communicate with the team, and ensure follow-up as necessary.
- Support the clinical manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
- Run applicable reports, respond to workflow needs, and take appropriate action.
- Assist with internal or external patient transfers between care centers and/or hospice services.
- May maintain the supply closet, check that routine supplies are within expiration dates and appropriately packaged, and liaise with field staff about patient supply needs.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
