Patient Service Coordinator

Children’s Minnesota•Maple Grove, MN

40d

About The Position

The Patient Service Coordinator (PSC) is a front-line team member who provides exemplary customer service to families, staff, and providers in person and by phone. The PSC promotes a positive patient and family experience by answering questions warmly, promptly, and correctly. The role is responsible for efficient, orderly patient registration and check-in; collecting accurate and complete demographic and financial information; and obtaining required consents. The PSC supports patient care in the clinics, provides administrative support to the clinical area, and serves as a clinic technology resource. Children’s Minnesota is an independent, not-for-profit pediatric health system serving children from before birth through young adulthood. Its services include two free-standing hospitals, primary and specialty care clinics, and rehabilitation sites throughout the Upper Midwest and metro area. The organization describes its clinic environments as offering a small-office atmosphere within a larger healthcare system.

Requirements

High school diploma or equivalent required.
One year of customer service experience required.
Exceptional customer service skills.
Strong computer skills, such as Microsoft Word, Excel, or hospital technology systems.
Communicate and interact in a respectful and professional manner.
Contribute to a positive clinic teamwork environment.
Ability to perform front-desk clinic functions.
Knowledge of HIPAA and ability to handle confidential information.
Demonstrate prompt and reliable attendance.
Apply logical thinking to problem solve.
Ability to multitask in a fast-paced work environment.

Nice To Haves

Post-secondary education preferred.
One year of experience in a medical office setting preferred.
Knowledge of medical insurance preferred.

Responsibilities

Provide customer service to families, staff, and providers in person and by phone.
Answer questions warmly, promptly, and correctly to promote a positive patient and family experience.
Register and check in patients efficiently and in an orderly manner.
Obtain accurate and complete patient demographic and financial information and required consents.
Support patient care in the clinics and provide administrative support to the clinical area.
Serve as a technology resource for the clinic.