Patient Service Coordinator - Non-Clinical
About The Position
The Patient Service Coordinator (PSC) provides non-clinical support for home health operations and serves as a liaison among patients, caregivers, clinicians, and office personnel. The role coordinates services, manages administrative processes, supports scheduling, and ensures timely and accurate communication to support quality patient care and operational efficiency. The PSC helps coordinate patient assessments and clinician assignments, works with field clinicians to ensure ordered visits are completed, addresses scheduling calls, monitors hospitalized patients, and supports communication across the care team and other stakeholders. The role may also assist with patient transfers and manage routine supplies. Other duties may be assigned. The position offers hourly pay ranging from $17.85 to $26.75, based on factors including local labor markets, education, work experience, and certifications. The employer describes a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution, subject to eligibility requirements.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare environment.
- At least 1 year of administrative experience in a healthcare environment.
Responsibilities
- Ensure patient assessment visits, including all OASIS visits, are scheduled and performed timely.
- Assign and schedule clinicians using efficient geography, appropriate disciplines and skills, and available clinician capacity.
- Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered within the care center.
- Manage calls from patients and field staff about scheduling issues.
- Refer clinical and performance-related issues to the clinical manager.
- Monitor hospitalized patients, communicate with the team, and ensure necessary follow-up.
- Support the clinical manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
- Run applicable reports and take appropriate workflow actions.
- Assist with internal or external patient transfers between care centers and/or hospice services.
- May maintain the supply closet, check that supplies are within expiration dates and packaged appropriately, and liaise with field staff about patient supply needs.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
