Patient Serv Coordintor - Non Clinical

Amedisys, Inc.•Bellevue, WA

About The Position

Amedisys is hiring a non-clinical Patient Services Coordinator to coordinate patient visits and clinician schedules in a home health and hospice care setting. The role supports timely completion of patient assessments, including OASIS visits, and helps ensure clinician assignments are geographically efficient, appropriately matched to care needs, and aligned with available capacity. The coordinator works with field clinicians, patients, referral sources, the clinical manager, business development staff, and other office personnel to support patient care and communication. The position also handles scheduling-related calls, monitors hospitalized patients and follow-up, runs applicable reports, and may manage routine patient supplies. The posted pay range is $25.00 to $30.00 per hour. Amedisys describes benefits including medical plan options, paid time off, wellness rewards, counseling sessions, a 401(k) company match, family support programs, and a fleet vehicle program with mileage reimbursement. Benefit eligibility varies by position and shift status, and some benefits require enrollment in an Amedisys medical plan.

Requirements

High school diploma or GED equivalent.
Good customer service experience and ability to answer phone calls.
Microsoft Office experience.

Nice To Haves

One year of scheduling experience in a healthcare environment.
One year of administrative experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed timely.
Assign and schedule clinicians using efficient geography, maximizing clinician efficiency and capacity, matching skills to required care, and utilizing the lowest possible discipline.
Work collaboratively with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff related to scheduling issues.
Refer clinical and performance-related issues to the clinical manager.
Monitor hospitalized patients, communicating and ensuring the team follows up as necessary.
Support the clinical manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and respond to workflow by taking appropriate actions.
Assist with internal or external transfers of patients between care centers and/or hospice services.
May maintain the supply closet, check that routine supplies are within expiration dates and packaged appropriately, and serve as a liaison with the field for patient supply needs.
Perform other duties as assigned.

Benefits

Choice of PPO or HSA medical plans with free telehealth.
Paid time off.
Up to $1,000 in free healthcare services with the Amedisys HSA plan.
Up to $500 in wellness rewards for activities, usable for spa, gym, sports, hobbies, pets, and more.
Mental health support with up to five free counseling sessions through the Employee Assistance program.
401(k) with a company match.
Infertility treatment coverage.
Adoption reimbursement.
Paid parental and family caregiver leave.
Fleet vehicle program (restrictions apply) and mileage reimbursement.