Patient Serv Coord - Clin

UnitedHealth Group•College Park, GA

7h•$20 - $29

About The Position

Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Services Coordinator – Clinical schedules home visits for field staff and helps coordinate patient care. Under the direction of the Clinical Manager, this role supports appropriate use of clinical resources to maximize care center capacity and productivity. The coordinator prepares and monitors clinician schedules, works with field clinicians to ensure ordered visits are completed, responds to scheduling issues, and supports timely communication among patients, clinicians, referral sources, and office staff. Depending on licensure and business needs, the role may also support direct patient care in emergencies, supply management, referral and intake work, or obtaining and documenting verbal orders. The role offers an hourly pay range of $19.60 to $29.40, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Current, active, unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
At least 1 year of scheduling experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver's license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
Prepare weekly clinician schedules and review them daily or more frequently as needed to assess capacity and productivity.
Assign and schedule clinicians efficiently by geography, discipline, skill requirements, and capacity.
Ensure missed visits are rescheduled by the end of the current week or referred to the Clinical Manager for resolution.
Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage scheduling-related calls from patients and field staff; refer clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
Complete requested schedules, including required orders and services such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate action in response to workflows.
Assist with internal or external patient transfers between care centers and/or hospice services.
If licensed and qualified to serve as a field clinician, provide direct patient care as necessary in emergencies only.
May maintain the supply closet, check expiration dates and packaging, and coordinate patient supply needs with field staff.
May handle referral and intake processes within the care center in the absence of an Intake Coordinator.
If licensed, may obtain and document patient verbal orders as applicable.
Perform other duties as assigned.