Patient Serv Coord - NonClin

Amedisys, Inc.•Pittsfield, MA

2d•Onsite

About The Position

The Patient Services Coordinator is a full-time, in-office position with Amedisys, a home health and hospice company. The coordinator supports patient care operations by arranging timely assessment visits, including OASIS visits, and coordinating clinician assignments and schedules to promote efficient geographic coverage, appropriate skill matching, and effective capacity use. The role works closely with field clinicians and the clinical manager to ensure ordered visits are completed, address scheduling concerns, monitor hospitalized patients, and support timely communication among patients, clinicians, referral sources, business development, and office personnel. The coordinator also runs reports, responds to workflow needs, assists with patient transfers between care centers or hospice services, and may manage routine clinical supplies.

Requirements

High school diploma or GED equivalent.

Nice To Haves

One year of scheduling experience in a healthcare environment.
One year of administrative experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
Assign and schedule clinicians in an efficient geographic area, using the lowest possible discipline, matching skills to required care, and optimizing clinician capacity.
Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff about scheduling issues.
Refer clinical and performance-related issues to the clinical manager.
Monitor hospitalized patients, communicate with the team, and ensure necessary follow-up.
Support the clinical manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate action in response to workflow needs.
Assist with internal or external patient transfers between care centers and/or hospice services.
May maintain the supply closet, check that routine supplies are unexpired and appropriately packaged, and serve as a liaison with field staff for patient supply needs.
Perform other duties as assigned.

Benefits

Choice of PPO or HSA medical plans with free telehealth.
Paid time off.
Up to $1,000 in free healthcare services with the Amedisys HSA plan.
Up to $500 in wellness rewards for activities.
Mental health support, including up to five free counseling sessions through the Employee Assistance program.
401(k) with a company match.
Infertility treatment coverage.
Adoption reimbursement.
Paid parental and family caregiver leave.
Fleet vehicle program, with restrictions, and mileage reimbursement.