Patient Service Coordinator

CenterWell•Lake Oswego, OR

13d

About The Position

The Patient Services Coordinator 3 acts as a vital link between clinical staff and patients, their families, and caregivers. The role schedules, organizes, and manages aspects of patients’ healthcare maintenance and treatment, and performs advanced administrative, operational, and customer-support duties requiring independent initiative and judgment. The coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. The coordinator manages patient schedules, makes timely reassignment arrangements when agents call in sick, updates agent unavailability in the worker console, and supports field staff during busy periods. The position maintains hospitalization and infection-reporting records, coordinates requested and add-on visits, prepares and reviews agent schedules, runs scheduling reports, verifies visit paper notes when needed, and assists with patient transfers between branch offices. Clinical duties may include reviewing lab reports and, if clinical, performing patient visits or participating in an on-call rotation.

Requirements

Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.
Valid state driver’s license and automobile liability insurance.
Must be currently licensed in the state of employment, if applicable.

Nice To Haves

Prior packet review or quality-improvement experience.
Home health experience.
Coding certification.

Responsibilities

Manage schedules for all patients.
Edit schedules when agents call in sick and ensure patients are reassigned in a timely manner.
Update agent unavailability in the worker console.
Initiate infection-control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch hours and other busy periods, including receiving calls from field staff and assisting with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules when tasks appear on the action screen.
Ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules where required.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, perform an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess whether results are normal, fax a copy to the doctor, make a copy for the Case Manager, and route the report to the Medical Records Department.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.