Patient Service Coordinator

Fairfax Family Practice Centers PC • Manassas, VA

6d

About The Position

Fairfax Family Practice Centers (FFPC), an independent family medical practice established over 50 years ago, is seeking Patient Services Coordinators. The administrative support team is an important part of the organization, which operates nine offices in Fairfax, Loudoun, and Prince William Counties and provides patient-centered primary care. The coordinator performs administrative activities that support the medical team, patients, and staff, and builds patient relationships in a supportive, structured practice environment.

Requirements

• High school diploma or equivalent.
• Preferred: one year of business office experience, preferably in a medical office practice.
• Knowledge of basic accounting and medical office procedures.
• Ability to maintain positive interactions with patients under stressful conditions.
• Ability to examine documents for completeness and accuracy.
• Clear and professional communication skills.
• Ability to work effectively and professionally with coworkers.
• Ability to maintain patient confidentiality.
• Time management and organizational skills.
• Appropriate knowledge of medical terminology.
• Ability to adhere to corporate and office-specific policies and procedures and prioritize tasks efficiently.
• Ability to understand and comply with HIPAA, OSHA, and safety guidelines.
• Ability to learn job-related software and other company-supported computer applications.
• Experience with EMR applications.
• Knowledge of and experience using Microsoft Office products.
• Proficiency in basic computer skills, including email, web browsing, and online communication tools.

Nice To Haves

• One year of business office experience, preferably in a medical office practice.
• Experience in a primary care practice.

Responsibilities

• Verify patient information, schedule appointments, and request insurance information to determine eligibility.
• Organize and maintain patient information, including lab results and reports; review medical records and information requests; complete requests for information; and respond to requests for release of medical information.
• Greet patients, answer phones, provide accurate information to callers, and direct messages to appropriate team members.
• Collect patient coinsurance or copayments; review encounter information and calculate and collect appropriate payments at checkout; reconcile daily cash and charges; and follow up on unpaid balances.
• Open and close the office according to policy, conduct inventory and maintain supplies, assist with special projects such as mass mailings and data entry, photocopy, scan, and fax documents, and maintain a clean, professional office appearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED