Patient Service Coordinator/LVN

CenterWell•Lake Oswego, OR

15d•$48,900 - $66,200

About The Position

The Patient Services Coordinator, LPN/LVN serves as a link between clinical staff and patients, families, and caregivers. The role coordinates and manages scheduling and other aspects of patients’ healthcare maintenance and treatment, following direction and applicable procedures, regulations, and professional standards while exercising judgment over work priorities. The position is also responsible for day-to-day office and staff management support.

Requirements

Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state of practice.
Hold a valid state driver’s license and automobile liability insurance.
Be currently licensed in the state of employment if applicable.
Have excellent communication skills and the ability to interact well with a diverse group of individuals.
Have strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.
Home health experience.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents report sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch hours and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete scheduling tasks appearing on the action screen, including ensuring skilled nurse or injection visits are scheduled unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when applicable.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, perform an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
When clinical, receive lab reports, assess whether results are normal, fax copies to the doctor, copy the Case Manager, and route reports to Medical Records; initiate employee or patient infection reports as necessary.
When clinical, perform patient visits and/or participate in the on-call rotation if required.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term disability insurance
Long-term disability insurance
Life insurance
Other benefit opportunities supporting personal wellness and healthcare decisions