About The Position
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
Requirements
- Criminal Record Check
- Secondary School Graduation Diploma
- Bilingualism (English/French)
- Approximately 6 months of related experience
- Knowledge of computer software (Epic, Sunrise, Outlook)
- Ability to ensure timely completion of tasks by adjusting priorities as required
- Ability to adapt to changes to meet organizational requirements
- Communicate effectively and concisely, both orally and in writing
- Deal effectively with internal and external customers
Nice To Haves
- Experience working in a clinical environment live on Epic Ambulatory
- Experience in patient registration using Cadence (Epic)
- Experience in creating, editing, scanning and scheduling referrals
- Experience in managing order workqueues
- Experience in patient check outs including follow ups and recall management
- Experience using inbasket communication in Epic
Responsibilities
- Create new patient profiles in EPIC
- Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards
- Input electronic referrals in Epic Referral Management and update referrals according to triage
- Scan referrals into Epic with appropriate naming convention
- Schedule new patients from workqueues according to priority and wait times.
- Schedule return patients from recall list and follow-up workqueues according to required follow-up date
- Schedule interpreters for families as required
- Schedule clinic orders and manage order workqueues
- Greet patient and parent(s).
- Verify demographic information in accordance to registration procedures.
- Interpret MOH Eligibility and make updates in patient record accordingly
- Collect self-pay payment and complete Fee For Service form
- Collect fees as required
- Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues
- Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist
- In consultation with clinical staff , implement visit cancellation and rebooking
- Receive incoming telephone calls and respond to patient inquiries.
- Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
- Communication with clinical team through Inbasket
- Telephone communication and telephone messaging within CHEO established policies/procedures
- Telephone pre-visit screening for infection control
- Utilize Epic to notify clinicians of patient arrival
- Appointment confirmation and follow-up from automated system
- Direct patients/families to a designated location within the hospital
- Request patient files from medical records, as appropriate.
- Ensure that progress notes and sheets are available and stamped with the right date, where required.
- Pick up patient charts in medical records on a daily basis, where required.
- Ensure that all charts are available and request missing ones.
- Maintain an inventory of stock.
- Maintain filing.
- Ensure orders with notes are filed.
- Locate old charts as appropriate.
- Maintenance and ordering of clinic supplies.
- Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location
- Retrieve labels for specimens.
- Orientation of volunteers
- Orientation of clerical staff to clinics and on Epic
- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
- Perform work in accordance to CHEO privacy and confidentiality policies
- Perform work in accordance to Epic training and documented standards
- Attend staff meetings when scheduling allows and review circulated minutes
- Perform other related duties as assigned by supervisor.
Benefits
- competitive salary and comprehensive benefits package
- unique culture that fosters dedication, communication, respect and teamwork
- place where your opinions will be respected, contributions valued and your initiatives rewarded
- family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
- chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
- support for continued education and learning
- potential for a relocation reimbursement benefit
- truly unique work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
