Patient Service Associate

Mercy Medical Center • Columbia, MD

6h

About The Position

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion. The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager/Director/Assistant Director, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.

Requirements

• High School Diploma or GED
• A minimum of one year experience is preferred as a Medical Assistant or EMT-Paramedic
• Age Specific Care Provided For: Adolescents, Adults, Geriatrics
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Word, Power Point, Excel, Microsoft Outlook, Meditech (if applicable to position), Epic (if applicable to position), Performance Manager/NetLearning
• Ability to read, write, and speak the English language in an understandable manner
• Ability to work independently and possess the ability to make independent decisions when circumstances warrant such action
• Ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
• Flexibility, personal integrity, and the ability to function effectively as a team with other employees
• Ability to follow written and oral instructions
• Ability to adapt to the changing needs of the organization, its patients and the market
• Ability to actively contribute to a positive, congenial working environment
• Ability to actively contribute to enhancing patient experience

Nice To Haves

• CPR-preferred

Responsibilities

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry and payment posting

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees