Patient Service Associate - Saratoga
About The Position
The Patient Service Associate - Saratoga is responsible for registering patients, updating insurance information, scheduling visits, and other duties as assigned to coordinate patient appointment scheduling. This role involves interacting with a diverse patient population and utilizing the electronic medical record to maintain patient records. The associate will be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies. They will also be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned, and schedule follow-up appointments, referrals, and prior authorizations as needed. The role requires professional and timely communication with all parties, including providers, patients, the clinical care team, and insurance companies, as well as answering incoming phone calls and directing them appropriately. The associate will convey a professional image by adhering to the established dress code.
Requirements
- High School Diploma/G.E.D.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgement and ability to problem solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
Nice To Haves
- 2-3 years office experience or one year of related experience in a medical practice
- Experience using an electronic health record and Microsoft Office a plus.
Responsibilities
- Responsible for registration and scheduling process for complex patients.
- Responsible for updating the system with registration, scheduling and insurance information.
- Prepares patient disability and out of work / school paperwork.
- Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
- Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
- Understands the practice and hospital strategic plan.
- Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
- Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
- Exemplify Albany Med CARES guiding principles.
- Is a champion to ensure an optimal patient experience.
- Understands and promotes patient and employee safety as our top priority.
- Promotes a safe environment and promptly reports issues.
- Understands patient safety goals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
