Patient Service Associate

Albany Medical Center•Albany, NY

5d•Onsite

About The Position

The Patient Service Associate is responsible for coordinating patient appointment scheduling by registering patients, updating insurance information, and scheduling visits. This role involves interacting with a diverse patient population and utilizing the electronic medical record to maintain patient records. The associate must be knowledgeable about state and government agencies for proper consents and work with facilities for proxy consents. They also need to understand and adhere to payer requirements for referrals and authorizations, schedule follow-up appointments, referrals, and prior authorizations. Communication with providers, patients, clinical care teams, and insurance companies is crucial, as is answering incoming phone calls and directing them appropriately. The role requires conveying a professional image by adhering to the established dress code.

Requirements

High School Diploma/G.E.D.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.