Patient Service Associate

Mercy Medical Center • Nottingham, Maryland

3d • Onsite

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist (Patient Service Associate) in Foot and Ankle! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive environment.

Requirements

• High School Diploma or GED

Nice To Haves

• A minimum of one year experience is preferred.

Responsibilities

• Support the goals and mission of Mercy Medical Center, including providing patients easy access to high quality care, service and value.
• Uphold the mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.
• Perform all front desk operations under the direction of the Practice Manager/Director/Assistant Director.
• Schedule patients.
• Answer phones.
• Scan medical records.
• Triage patient phone calls for severity/importance.
• Collect insurance information and verify benefits.
• Perform charge entry and payment posting.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED