Patient Scheduling Specialist

Fox Valley Orthopaedic Associates•Geneva, IL

2d•Onsite

About The Position

This position is responsible for providing the highest level of customer service to all callers by addressing callers� questions, triaging calls, and scheduling appointments. This position will also act as a liaison between Fox Valley Orthopedic and current and future patients.

Requirements

A High school diploma or equivalent.
A minimum of two (2) years of call center experience in a healthcare setting

Nice To Haves

Previous work experience in an Orthopedic practice.
Bilingual is a plus

Responsibilities

Obtain patient information by answering telephone calls, interviewing patients
Input patient information into computer system ensuring accuracy and clarity
Triage calls and direct to appropriate department
Informs patient by explaining procedures, answering questions, providing information
Determine insurance eligibility requirements
Inform patients of available appointments
Schedule patient appointments
Communicate with patients and families regarding processes and procedures
Monitor/complete web requests, secure messages
Address overnight voice messages
Monitor/complete Ortho First voice messages
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative goals
Managing large amounts of inbound and outbound calls in a timely manner
Follow communication �scripts� when handling different topics.
Accept ownership for effectively communicating customer issues, complaints and inquires keeping customer satisfaction at the core of every decision and behavior.