Remote Patient Scheduling Specialist

Resolv.Global • San Francisco de Campeche, CA

1d • Remote

About The Position

We are seeking experienced English-speaking Patient Scheduling Specialists to join our growing remote team. In this role, you will be the first point of contact for patients scheduling medical imaging appointments, ensuring a professional, compassionate, and efficient experience. This is an excellent opportunity for individuals with strong customer service skills who enjoy balancing accuracy, empathy, and productivity while working from home.

Requirements

• Fluent English speaking and writing skills
• Excellent communication and active listening skills
• Patient, empathetic, and professional demeanor
• Ability to build trust quickly with patients
• Highly organized with exceptional attention to detail
• Comfortable multitasking across multiple applications
• Ability to work well independently in a remote environment
• Ability to learn new systems quickly
• Ability to maintain accuracy while working efficiently
• Dependable, accountable, and punctual
• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• Resumes must be submitted in English

Nice To Haves

• Experience in medical scheduling
• Experience in healthcare administration
• Experience as a medical receptionist
• Experience in patient support
• Call center customer service experience
• Appointment scheduling experience
• Healthcare customer service experience
• A backup power solution is strongly preferred

Responsibilities

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Benefits

• Two weeks of paid product training
• One week of nesting with coaching support
• Company laptop will be shipped

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed