Patient Scheduling Specialist

CHAS Health • Spokane, WA

6d • Hybrid

About The Position

Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real-time in-clinic care team coordination. Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options. Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience. Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access. Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow. Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs. Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations. Communicates appointment details clearly and ensures patient understanding of next steps. Documents scheduling activity and patient communication actions in the electronic health record. Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes. Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• High school diploma or equivalent preferred.
• Prior experience working in clinical setting strongly preferred.
• Prior customer service experience strongly preferred.
• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service skills required.
• Strong oral and written communications skills required.
• Compassion for patients required.
• Ability to function well in team environment required.
• Ability to multi-task in fast-paced work environment, with ability to anticipate future needs, required.
• Computer skills required.
• Valid drivers’ license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Responsibilities

• Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.
• Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.
• Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
• Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.
• Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
• Communicates appointment details clearly and ensures patient understanding of next steps.
• Documents scheduling activity and patient communication actions in the electronic health record.
• Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• More than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED